Introduction

At Pahariwala, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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Who We Are

Pahariwala is a premium organic food brand dedicated to delivering naturally grown, chemical-free, and authentic hill products directly from trusted farmers to your doorstep.

Website: https://pahariwala.com

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Information We Collect

When you visit our website, create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Order Information
• Payment Information (processed securely through payment providers)
• IP Address
• Browser Information
• Device Information

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How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products to your location
• Communicate regarding orders and customer support
• Improve our website and services
• Send promotional offers, newsletters, and product updates (with your consent)
• Prevent fraudulent activities and enhance security
• Comply with legal obligations

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Payment Information

Pahariwala does not directly store your complete payment card information.

Payments made through online payment gateways are processed securely by trusted third-party payment providers who maintain their own privacy and security standards.

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Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Maintain shopping cart functionality
• Analyze website traffic
• Improve website performance
• Personalize your experience

You may disable cookies through your browser settings, although certain website features may not function properly.

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Order and Delivery Information

To successfully process and deliver your orders, we may share necessary information such as your name, phone number, and delivery address with our logistics and delivery partners.

This information is used solely for order fulfillment purposes.

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Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information regarding:

• New product launches
• Special offers
• Discounts and promotions
• Seasonal collections

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

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Third-Party Services

Our website may use trusted third-party services including:

• Payment Gateways
• Shipping and Delivery Providers
• Analytics Services
• Email Marketing Platforms
• Spam Protection Services

These providers only receive information necessary to perform their services and are obligated to protect your information.

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Data Retention

We retain your personal information only as long as necessary to:

• Complete transactions
• Maintain customer records
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements

Order-related information may be retained for accounting, tax, and legal purposes.

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Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request information regarding how your data is processed

To exercise these rights, please contact us using the details below.

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Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access
• Alteration
• Disclosure
• Loss
• Misuse

While we strive to protect your information, no method of internet transmission is completely secure.

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Children’s Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

Pahariwala reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

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Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Pahariwala

Head Office: 147 Green Road, Dhaka-1215, Bangladesh

Phone: +880 9613 105805

Email: info@pahariwala.com

Website: https://pahariwala.com

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Effective Date: June 2026